Item handling

Once an item has been posted to a tracker, several actions can be taken:

However, not all these possibilities will be open to any project member, since there are different predefined roles for tracker and item handling. When a user becomes part of a group, he/she will inherit a default role, defined by Savane server administrators for the group type, or by the own project administrator. Through Administration->Set Member Permissions menu, project admin will be able to edit default role values for new members, as well as assign roles to members on an individual basis (an editable list of group members and their roles is displayed).

Tracker roles

Below are the different roles group members can play regarding trackers:

  • Technicians:

    Only technicians can be assigned tracker's items. They cannot reassign items, change their status or priority.

  • Managers:

    Managers can fully manage tracker items, including assigning items to technicians, reassigning items over trackers and projects, changing priority and status of items - but they cannot configure the trackers.

  • Project admins:

    Can manage members, configure the trackers, post jobs, and add mailing-list. They actually also have manager rights on every tracker and are allowed to read private items.